Return Policy


Consumers are entitled to the right of revocation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity.

Revocation instruction

Right of revocation

You have the right within 14 days of entering into this Agreement to withdraw from the contract without having to justify it.
The right of withdrawal is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. If you have ordered several goods together and these are delivered separately, the revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
In order to exercise your right to revocation , you must inform us (Genesis Import GmbH, Gewerbering Süd 10, 97359 Schwarzach am Main, Tel: +49-9324-67119-54, Fax: +49-9324-67119-99, Email: by clear statement (e.g. a letter sent by Post, Fax or Email) of your decision to withdraw from this contract. You can us the attached standard withdrawal form, but that is not mandatory.
To maintain the rights it shall be sufficient if the customer sends the notice of objection before the withdrawal deadline.

Consequences of the revocation

If you wish to withdraw from this contract, we will refund you the full payment you have made including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we received the notification of your withdrawal from this contract. For this refund we use the same payment method as you used for the original transaction, unless you explicitly agreed otherwise; in no case will you be charged fees for this repayment. We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case not later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if the goods are dispatched before period of fourteen days expires. You bear the direct costs of returning the goods. For goods that require shipping by forwarding agent due to their nature, including roof tents, hardtops and bumpers, the costs are estimated at a maximum of about 300 EUR. You need to pay for any diminished value of the goods only if this loss in value is due to the nature, characteristics and functioning of the goods necessary to deal with them.

Exclusion of the right of withdrawal

You do not have a right of withdrawal if:
1. Contract for the supply of goods, which is not prefabricated and for whose production an individual selection or determination by the Consumer is important or which is clearly tailored to the personal needs of the Consumer.
2. Contract to supply audio or video recordings or software in sealed packaging if the seal was removed after delivery.

Standard withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)
Genesis Import GmbH
Gewerbering-Süd 10
97359 Schwarzach am Main
Fax: + 49-9324-67119-99
I/we ( * ) hereby revoke the contract concluded by me/us ( * ) for the purchase of the following goods ( * ) / the provision of the following service (*)
Ordered on (*)/received on (*) ________________________________
Name of the consumer(s) ________________________________
Address of the consumer(s) ________________________________
Signature of the consumer(s) (only for communication on paper)
Date ________________________________
(*) delete as applicable