Deutsch (Deutschland)
Français (France)Instructions on cancellation
Right to cancel
You have the right to cancel this contract within fourteen days without providing any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us – Genesis Import GmbH, represented by Dror Harel and Johnatan Harel, Gewerbering-Süd 8, 97359 Schwarzach am Main, Germany, telephone: +49-9324-671190, email: info@genesis-import.de – by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract.
You may use the attached model cancellation form for this purpose, although this is not mandatory. You may also complete and submit the model cancellation form or another clear statement electronically on our website at https://shop.genesis-import.de/en-gb/return-policy. If you make use of this option, we will promptly send you confirmation of the receipt of such cancellation (e.g. by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right of cancellation before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your cancellation of this contract.We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall return the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Contracts for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature.
- Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which can, however, be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market which cannot be controlled by the trader.
- Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
- Contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
- Contracts for the supply of goods whose price depends on fluctuations in the financial market that cannot be influenced by the trader and which may occur within the cancellation period.
Model cancellation form (If you wish to withdraw from the contract, please complete this form and return it to us.) |
München, 31.03.2025
Recht 24/7 Schröder Rechtsanwaltsgesellschaft mbH
Instructions on cancellation
Right to cancel
You have the right to cancel this contract within fourteen days without providing any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us – Genesis Import GmbH, represented by Dror Harel and Johnatan Harel, Gewerbering-Süd 8, 97359 Schwarzach am Main, Germany, telephone: +49-9324-671190, email: info@genesis-import.de – by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract.
You may use the attached model cancellation form for this purpose, although this is not mandatory. You may also complete and submit the model cancellation form or another clear statement electronically on our website at https://shop.genesis-import.de/en-gb/return-policy. If you make use of this option, we will promptly send you confirmation of the receipt of such cancellation (e.g. by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right of cancellation before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your cancellation of this contract.We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall return the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Contracts for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature.
- Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which can, however, be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market which cannot be controlled by the trader.
- Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
- Contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
- Contracts for the supply of goods whose price depends on fluctuations in the financial market that cannot be influenced by the trader and which may occur within the cancellation period.
Model cancellation form (If you wish to withdraw from the contract, please complete this form and return it to us.) |
München, 31.03.2025
Recht 24/7 Schröder Rechtsanwaltsgesellschaft mbH