Complaint?

but how? And what do I need for it?

Invoice Number

Images or videos (showing the defect clearly)

Detailed description of the error/defect 

Serial number (often found on the invoice)

So send us an email with all the information mentioned above to:

Info@genesis-import.de 

Revocation?

but how? And what do I need to do?

Send it back within 14 days

Buyer bears the cost of return shipping

Shipping returns can cost up to 180€ for freight shipments

 So pack the product and send it with the delivery note to the following address:

Genesis Import GmbH / Returns

Gewerbering-Süd 8, 97359 Schwarzach am Main

For further information on revocation, you can find it here:

Which items can I return?

In the case of a complaint, each case will be individually examined and may take up to 14 working days.

The right of withdrawal does not apply to the following contracts:

1. Contracts for the delivery of goods that are not pre-made and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

2. Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

Defective Items

Wrong Merchandise

Incorrect Delivery

Transport Damage

Incorrectly Delivered

Sample - Revocation Form

If you want to revoke the contract, please fill out and return this form.

• To Genesis Import GmbH, Gewerbering-Süd 8, 97359 Schwarzach am Main, Germany, info@genesis-import.de

• I hereby revoke (*) the contract concluded by me for the purchase of the following goods (*)/the provision of the following service (*).

• Ordered on (*)/received on (*)

• Name

• Address

• Signature (only for communication on paper)

• Date (*) Delete where inapplicable.