General FAQ

If a product is marked as “Out of Stock,” you can click the red “Check Availability” button to view current availability and the earliest possible shipping date.

Products that are in stock or incoming can be ordered or pre-ordered directly. If an item is currently unavailable, simply send us an email.

We regularly receive new stock from our manufacturers. You can check availability and the estimated shipping date via the red “Check Availability” button on the product pages. Please note that some new orders may have delivery times of up to 12 weeks or more.

The warranty period depends on the product and brand. For example, we provide a two-year warranty on Alu-Cab products.

According to Art. 146 (1) (b) of the VAT Directive, deliveries of goods for the equipment and supply of means of transport are excluded from tax exemption. In the case of on-site installation or collection, VAT can therefore only be refunded for products that are not permanently installed on the vehicle – please clarify with us in advance which products are eligible. The Swiss TÜV differs significantly from the German TÜV, so we strongly recommend purchasing Alu-Cab, Ironman, and Lazer Lamps products through one of our local partners. They also provide support for Swiss TÜV approval.

You can find the appropriate form here.

Installation, delivery, and pickup are available.

We are happy to deliver your tent or install it for you in our workshop. If you choose pickup, the tent will be handed over in its original box at our goods issue area. You are responsible for ensuring that the box fits into your vehicle or trailer and that the load is properly secured. Self-installation on our company premises is not permitted.